The AI Playbook for Florida Personal Injury Firms
Auto. Trucking. Premises. Wrongful death. Twenty prompts. One hard truth: HB 837 made old intake workflows dangerous.
Generic AI advice was written for nobody. It does not know you are chasing medical records, fighting Medicare conditional payment letters, sorting ERISA reimbursement claims, and trying to get an adjuster to move before the client calls again.
Built for Florida plaintiff PI practice
Generic AI advice does not know that HB 837 cut the negligence statute of limitations from four years to two for claims accruing on or after March 24, 2023. It does not know that modified comparative fault under §768.81 now turns 51% plaintiff fault into zero recovery in covered negligence cases. Not a haircut. A cliff.
It does not know that §768.0427 changed how medical bills are proved, that letters of protection now come with disclosure pressure, or that §624.155 changed the bad-faith demand game. And it usually has no idea that Florida hospital liens are county-level creatures, not one neat statewide statute wrapped in a bow.
This playbook was built for small Florida plaintiff personal injury firms handling auto, trucking, premises, slip-and-fall, dog bite, and wrongful death matters. The work is volume-heavy, deadline-sensitive, lien-heavy, and carrier-scrutinized. That is the point.
What you get
The core playbook: 41 pages. Florida-specific. Plaintiff-side. Built for small PI firms, not software vendors pretending every intake problem is a chatbot problem.
Covers the workflow from intake through settlement, closing, lien resolution, litigation, and client communication. Includes the ethics analysis, governance framework, data-classification rules, prompt library, sample policy, client disclosure language, court disclosure language, and a 90-day implementation roadmap.
20 ready-to-adapt prompts organized by workflow stage
- 24-hour intake response and one-page intake summary memo
- Engagement letter customization with AI disclosure language
- Evidence preservation letters and police report narrative summaries
- Medical chronology assembly with treatment gaps and coding flags
- Billing summary and lien rollup under §768.0427
- Medicare conditional payment dispute letters
- ERISA plan-language analysis and reimbursement-claim review
- Florida Medicaid §409.910 reduction requests under Gallardo
- Florida hospital lien challenge letters tied to county ordinances
- Demand letter assembly from verified records packages
- §624.155 civil remedy notice drafts
- Deposition outlines from records, reports, and discovery responses
- Client status updates and closing statement drafts
- HB 837 deadline audits, fault maps, LOP disclosure audits, and safe-harbor demand packages
Templates and controls ready to customize
- Sample AI Governance Policy (Appendix A)
- Client AI Disclosure Statement (Appendix B)
- Court AI Disclosure Statement (Appendix C)
- Data classification framework for PI files
- Approved-tool-list process
- 90-Day Implementation Roadmap
- Key authorities directory (Appendix F)
The chapter most firms need to read twice
HB 837 is not new anymore. That is exactly why it is dangerous.
Old intake habits survive longer than old statutes. A crash from spring 2024 is now running into a spring 2026 deadline. A national AI model may still tell you Florida negligence gets four years. It will say it calmly. That is how bad answers dress for court.
The playbook builds the post-HB 837 workflow around four non-optional changes: the two-year negligence clock, the comparative-fault cliff, medical bills as evidence packages under §768.0427, and the safer, cleaner demand practice required by the revised bad-faith framework.
AI can help you calendar, organize, summarize, reconcile, and draft. It cannot confirm an accrual date, judge a fault split, vouch for medical-bill reasonableness, or decide when policy limits are exposed. Those jobs still belong to the lawyer. Pesky little detail.
Built around the rules that actually hit PI files
Florida Bar Ethics Opinion 24-1
Confidentiality, competence, billing, and advertising mapped to PI workflows.
HB 837
The two-year SOL, modified comparative fault, medical-damages evidence, and demand-package consequences built into intake.
Liens and medical data
Medicare, ERISA, Florida Medicaid, county hospital liens, LOPs, PHI, and the data controls that keep staff from pasting the file into the wrong tool.
The playbook also addresses ABA Formal Opinion 512, Florida Rule of General Practice and Judicial Administration 2.515(d)(2), federal judge standing orders, Gallardo, Sereboff, McCutchen, §409.910, §624.155, §768.0427, §768.81, and §95.11.
The five ethics rules that matter most: 4-1.1 Competence · 4-1.6 Confidentiality · 4-5.3 Supervision · 4-3.3 Candor · 4-1.5 Fees. For rule-by-rule answers on confidentiality and vendor data, see the 25 AI ethics questions and the Vendor AI and Data Governance Audit.
Who this is for
The managing partner of a small Florida plaintiff PI firm (solo to roughly fifteen lawyers) handling auto, trucking, premises, slip-and-fall, dog bite, and wrongful death cases.
You know AI matters. You have probably tried it on a demand letter, a status update, or a research question. You want the useful version: where it saves time, where it creates risk, and what controls keep it from becoming Exhibit A in a bad afternoon. If intake is where your firm leaks the most, start with the Client Intake Workflow Playbook.
This is not for:
- Defense firms
- Non-Florida practices
- Large firms with dedicated IT, security, and compliance staff
- Anyone looking for magic instead of workflow discipline
Greg Yates · Actionable AI
Former Big Law corporate partner. Solo AI-adoption consultant to small Florida law firms. Based in Daytona Beach.
Actionable AI works with small law firms that need practical AI workflows, governance, prompts, and training inside the software they already use. No vendor fog machine. No theory parade. Just safer, faster work.
Authoritative references
Related resources
- Use the small-firm AI workflow playbook to turn this personal injury plan into a repeatable process.
- Review the 25 AI ethics questions every Florida small firm should answer.
- Check your firm’s AI readiness in two minutes.
- Use the AI Workflow Assessment when you want a firm-specific roadmap before implementation.
Download the AI Playbook for Florida Personal Injury Firms.
Free. No obligation. Built for the firms doing the work, not the people selling demos to people who do not have to explain a busted demand to a client.